Legal
Refund Policy
Last updated: April 2026
Our Commitment
We want you to be completely satisfied with Kippu. If you are not happy with your purchase, we will make it right.
Pro Subscription
$9.99/month✓ 7-day money back guarantee
If you are not satisfied with your Pro subscription, contact us within 7 days of your first payment for a full refund. No questions asked.
After 7 days
You may cancel your subscription at any time. You will retain Pro access until the end of your current billing period. No partial refunds are issued for unused time within a billing period.
How to cancel
Go to your account page → Plan & billing → Manage subscription. Or email support@kippu.app and we will cancel immediately.
One-Time Plan
$4.99Refund eligibility
If the buying guide was not generated due to a technical error on our side, you are entitled to a full refund.
If the buying guide was successfully generated and delivered, refunds are issued at our discretion. Contact us within 7 days of purchase and we will review your case.
How to Request a Refund
Email support@kippu.app with:
- —Your account email
- —Date of purchase
- —Reason for refund request
We respond to all refund requests within 24 hours. Approved refunds are processed within 5–10 business days depending on your payment method.
Pass Price Accuracy
Please note: Kippu provides rail pass price comparisons as a reference tool. We do not sell rail passes directly. If you purchased a pass based on our recommendation and found a price discrepancy, please let us know at support@kippu.app — we will update our data immediately.